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docs/source/Setup/Installation-Troubleshooting.md
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# Installation Troubleshooting
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If you have an issue not covered here, [please report it](https://github.com/evennia/evennia/issues/new/choose)
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so it can be fixed or a workaround found!
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The server logs are in `mygame/server/logs/`. To easily view server logs in the terminal,
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you can run `evennia -l`, or (in the future) start the server with `evennia start -l`.
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## Check your Requirements
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Any system that supports Python3.9+ should work. We'll describe how to install
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everything in the following sections.
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- Linux/Unix
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- Windows (Win7, Win8, Win10, Win11)
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- Mac OSX (>10.5 recommended)
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- [Python](https://www.python.org) (v3.9 and 3.10 are tested)
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- [virtualenv](https://pypi.python.org/pypi/virtualenv) for making isolated
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Python environments. Installed with `pip install virtualenv`.
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- [Twisted](https://twistedmatrix.com) (v22.0+)
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- [ZopeInterface](https://www.zope.org/Products/ZopeInterface) (v3.0+) - usually included in
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Twisted packages
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- Linux/Mac users may need the `gcc` and `python-dev` packages or equivalent.
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- Windows users need [MS Visual C++](https://aka.ms/vs/16/release/vs_buildtools.exe) and *maybe*
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[pypiwin32](https://pypi.python.org/pypi/pypiwin32).
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- [Django](https://www.djangoproject.com) (v4.0.1+), be warned that latest dev
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version is usually untested with Evennia.
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- [GIT](https://git-scm.com/) - version control software used if you want to install the sources
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(but also useful to track your own code) - Mac users can use the
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[git-osx-installer](https://code.google.com/p/git-osx-installer/) or the
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[MacPorts version](https://git-scm.com/book/en/Getting-Started-Installing-Git#Installing-on-Mac).
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## Confusion of location (GIT installation)
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It's common to be confused and install Evennia in the wrong location. After following the
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[git install](./Installation-Git.md) instructions, the folder structure should look like this:
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```
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muddev/
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evenv/
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evennia/
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mygame/
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```
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The evennia code itself is found inside `evennia/evennia/` (so two levels down). Your settings file
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is `mygame/server/conf/settings.py` and the _parent_ setting file is `evennia/evennia/settings_default.py`.
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## Localhost not found
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If `localhost` doesn't work when trying to connect to your local game, try `127.0.0.1`, which is the same thing.
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## Linux Troubleshooting
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- If you get an error when installing Evennia (especially with lines mentioning
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failing to include `Python.h`) then try `sudo apt-get install python3-setuptools python3-dev`.
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Once installed, run `pip install -e evennia` again.
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- When doing a [git install](./Installation-Git.md), some not-updated Linux distributions may give errors
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about a too-old `setuptools` or missing `functools`. If so, update your environment
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with `pip install --upgrade pip wheel setuptools`. Then try `pip install -e evennia` again.
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- One user reported a rare issue on Ubuntu 16 is an install error on installing Twisted; `Command
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"python setup.py egg_info" failed with error code 1 in /tmp/pip-build-vnIFTg/twisted/` with errors
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like `distutils.errors.DistutilsError: Could not find suitable distribution for
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Requirement.parse('incremental>=16.10.1')`. This appears possible to solve by simply updating Ubuntu
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with `sudo apt-get update && sudo apt-get dist-upgrade`.
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- Users of Fedora (notably Fedora 24) has reported a `gcc` error saying the directory
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`/usr/lib/rpm/redhat/redhat-hardened-cc1` is missing, despite `gcc` itself being installed. [The
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confirmed work-around](https://gist.github.com/yograterol/99c8e123afecc828cb8c) seems to be to
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install the `redhat-rpm-config` package with e.g. `sudo dnf install redhat-rpm-config`.
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- Some users trying to set up a virtualenv on an NTFS filesystem find that it fails due to issues
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with symlinks not being supported. Answer is to not use NTFS (seriously, why would you do that to
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yourself?)
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## Mac Troubleshooting
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- Mac users have reported a critical `MemoryError` when trying to start Evennia on Mac with a Python
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version below `2.7.12`. If you get this error, update to the latest XCode and Python2 version.
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- Some Mac users have reported not being able to connect to `localhost` (i.e. your own computer). If
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so, try to connect to `127.0.0.1` instead, which is the same thing. Use port 4000 from mud clients
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and port 4001 from the web browser as usual.
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## Windows Troubleshooting
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- Install Python [from the Python homepage](https://www.python.org/downloads/windows/). You will
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need to be a Windows Administrator to install packages.
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- When installing Python, make sure to check-mark *all* install options, especially the one about making Python
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available on the path (you may have to scroll to see it). This allows you to
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just write `python` in any console without first finding where the `python`
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program actually sits on your hard drive.
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- If you get a `command not found` when trying to run the `evennia` program after installation, try closing the
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Console and starting it again (remember to re-activate the virtualenv!). Sometimes Windows is not updating
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its environment properly.
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- If you installed Python but the `python` command is not available (even in a new console), then
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you might have missed installing Python on the path. In the Windows Python installer you get a list
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of options for what to install. Most or all options are pre-checked except this one, and you may
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even have to scroll down to see it. Reinstall Python and make sure it's checked.
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- If your MUD client cannot connect to `localhost:4000`, try the equivalent `127.0.0.1:4000`
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instead. Some MUD clients on Windows does not appear to understand the alias `localhost`.
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- Some Windows users get an error installing the Twisted 'wheel'. A wheel is a pre-compiled binary
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package for Python. A common reason for this error is that you are using a 32-bit version of Python,
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but Twisted has not yet uploaded the latest 32-bit wheel. Easiest way to fix this is to install a
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slightly older Twisted version. So if, say, version `22.1` failed, install `22.0` manually with `pip
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install twisted==22.0`. Alternatively you could check that you are using the 64-bit version of Python
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and uninstall any 32bit one. If so, you must then `deactivate` the virtualenv, delete the `evenv` folder
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and recreate it anew with your new Python.
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- If your server won't start, with no error messages (and no log files at all when starting from
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scratch), try to start with `evennia ipstart` instead. If you then see an error about `system cannot
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find the path specified`, it may be that the file `evennia\evennia\server\twistd.bat` has the wrong
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path to the `twistd` executable. This file is auto-generated, so try to delete it and then run
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`evennia start` to rebuild it and see if it works. If it still doesn't work you need to open it in a
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text editor like Notepad. It's just one line containing the path to the `twistd.exe` executable as
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determined by Evennia. If you installed Twisted in a non-standard location this might be wrong and
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you should update the line to the real location.
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- Some users have reported issues with Windows WSL and anti-virus software during Evennia
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development. Timeout errors and the inability to run `evennia connections` may be due to your anti-
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virus software interfering. Try disabling or changing your anti-virus software settings.
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